Returns

How to Return Your Online Order

Not happy? You can return your order within 30 days, free of charge. Refill bottles may be opened — if the formula doesn't suit your skin, we would rather know. Simply email us and we'll send you a return label.

Your Right of Withdrawal, Return and Refund

By law, as a consumer you have the right to:

• Withdraw from a Contract at any time before it is entered into (i.e. from placing your order until you receive our Dispatch Confirmation email); or
• Cancel a Contract at any time from the date the Contract is entered into (i.e. the date of the Dispatch Confirmation email) until 14 days after the day you receive the Product(s).

Sunsense voluntarily extends this period: you may return your order within 30 days of receiving it, free of charge, for any reason — no need to explain why.

This means that if you change your mind, or decide for any other reason that you no longer want a Product, you can notify us of your decision to cancel and receive a refund. Advice about your statutory right of withdrawal is available from the Consumentenbond or the European Consumer Centre.

Exceptions to the right of withdrawal

Under Dutch and EU law, sellers are normally entitled to refuse returns of sealed goods once unsealed, for health and hygiene reasons. Sunsense chooses not to apply this exclusion to our Refill bottles: you may open and try a Refill, and still return it within 30 days if the formula doesn't suit your skin. We would rather you tell us than keep a product that isn't right for you.

How to cancel

To cancel a Contract, simply email our Customer Care team, quoting your order number. We will send you a return label.

Your responsibilities

You are responsible for the value of the Products while they are in your possession and must take reasonable care of them until returned. Return shipping is free of charge — we cover the cost of your return label. If you return part of your order, any free samples or promotional items included with it should also be returned.

Refunds

If you cancel your Contract, we will:

• Refund the price you paid for the Products, using the same payment method you used for the original transaction. We may reduce your refund to reflect any reduction in value caused by handling beyond what's necessary to establish the nature, characteristics, and functioning of the Product — this does not apply to Refill bottles opened to try the formula, as set out above;
• Refund standard delivery costs where the full order is returned, up to the cost of our cheapest delivery option;
• Process your refund within 5 working days of receiving your return, back to the payment method you used.

Faulty or incorrect items

If you return a Product because it is faulty, damaged, or not what you ordered, we will examine it as soon as possible. If confirmed, we will refund the Product in full, including standard delivery costs. Your statutory rights regarding conformity of goods are not affected by this returns policy.

The right of cancellation may only be exercised by you, the purchaser, and not by a third party.

Sunsense B.V. · KvK 84916192 · BTW NL004036516B63 · Amsterdam, Nederland · oceanproducts.worldwide@gmail.com